All Housing Ombudsman articles
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NewsHalf of complaints referred to the Ombudsman are from social housing tenants in London
The Ombudsman acknowledges that the operating environment for social landlords in London is “vastly different” from other areas
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NewsA2Dominion focuses on changing repairs systems and patch sizes following Ombudsman ruling
The housing association has changed how it manages third-party contractors and reduced leasehold manager caseloads
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In FocusThe challenge of defining vulnerability: how do social landlords deliver services that are responsive to tenants’ needs?
The Housing Ombudsman has raised concerns about the way social landlords are defining vulnerability. Olivia Barber speaks with housing sector experts about what landlords need to do to make their services agile
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NewsOmbudsman writes to social landlords about ‘serious concerns’ over window-related complaints
Richard Blakeway warns of “unsafe living conditions, where windows are falling onto the ground or boarded-up for prolonged periods”
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NewsOmbudsman and Regulator of Social Housing set out how they will work together
Memorandum of Understanding aims to ensure watchdogs with newly increased powers are communicating effectively
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In Focus‘We will never lose sight of what happened’ - Rochdale Boroughwide Housing CEO Amanda Newton on addressing failures after a tragic death
How do you set about leading an organisation after tragedy? Newton was hired following the death of two-year-old Awaab Ishak from mould exposure in an RBH home. In her first major interview, she explains to Olivia Barber how she is driving change
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NewsHousing Ombudsman report into Southern Housing merger finds ‘lack of ownership’ of complaints
The special report highlights risks around mergers and oversight of complaint handling
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NewsSocial housing providers ‘not yet ready for Ombudsman’s complaint-handling code’ says Housemark
The housing data specialist, Housemark, has found that housing providers are still reporting low complaint volumes
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NewsHousing watchdog proposes 40% hike in fees
The Housing Ombudsman has suggested a “polluter pays” model, so that those who use the service more pay for it
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NewsSocial landlords are failing disabled residents, says Housing Ombudsman report
Two-thirds of landlords declined to adapt homes for disabled residents, Relationship of Equals report finds
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NewsHousing Ombudsman signs MoU with new build homes watchdog
The New Homes Ombudsman addresses complaints from freeholders of new build homes “that are not up to scratch”
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NewsHousing Ombudsman launches special investigations into three London social landlords
Special investigations instigated over issues with damp and mould, repairs and complaint handling
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NewsGove summons five housing associations for a meeting over maladministration findings
The secretary of state has written another batch of 10 letters to housing associations, on the back of severe maladministration findings
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NewsA2Dominion appoints chief customer officer on permanent basis
The £389m-turnover assocation has reshuffled its executive team following failings identified by the Housing Ombudsman
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NewsHousing Ombudsman issues ‘highest ever’ total of complaint handling failure orders
Ombudsman reports issuing 52 complaint handling failure orders to social landlords between July and September
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NewsSix complaints made to statistics regulator about ombudsman’s maladministration rate data
Housing figures raise concerns about Housing Ombudsman’s ‘misuse’ of statistics to publicly rate landlords
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NewsA2 Dominion changes executive team structure in drive to improve resident services
The London housing association will not increase its housebuilding programme, in order to focus on improving its existing services
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NewsHousing Ombudsman warns social landlords to take noise nuisance seriously after death in Clarion property
125,000-home association hit with severe maladministration finding after resident took his own life after nine months of noise disturbance
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NewsHousing Ombudsman reveals 323% increase in severe maladministration findings
The Ombudsman described the report as a “sobering overview” into social housing complaints in the UK
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NewsL&Q ordered to pay £140,000 in compensation to tenants following ‘prolonged’ service decline
105,000-home housing association rapped by Housing Ombudsman over poor customer service