All Housing Ombudsman articles
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In Focus‘Not just transactions’: Richard Blakeway explains how he wants to work with the sector to ensure complaints are a catalyst for real change
The Housing Ombudsman talks to Carl Brown about his drive for transparency and shared learning and tackling the ‘twin demons of denial and deflection’ in the sector.
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NewsOmbudsman urges change after ‘inexcusable’ window repair cases
More than half of cases included in new report include children
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NewsOmbudsman “satisfied” with Wandle’s plan to improve complaints-handling after probe
Watchdog completes investigation into 7,000-home landlord as part of ‘new approach’ to using powers
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CommentTime for a change of mindset from social landlords on “no access” to properties
Landlords too often record visits as ‘no access’, sometimes closing jobs, without understanding residents’ individual circumstances. We need a new approach that respects residents’ living environments, writes Richard Blakeway
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NewsOmbudsman calls for national tenant body after surge in repairs complaints
Watchdog warns poor repair practice threatens government’s national housebuilding ambitions
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NewsHackney Council must avoid overstating improvements to deliver better resident services, warns Ombudsman
A special investigation into the local authority identified service failures across repairs, responding to vulnerabilities and information management
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NewsRushing AI to do housing jobs could be ‘catastrophic’, warns Rochdale Boroughwide Housing boss
Amanda Newton spoke at Awaab’s Law panel discussion alongside Housing Ombudsman
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NewsLandlords need ‘robust records’ to triage damp and mould cases effectively, warns Ombudsman
Housing providers have seven months to improve inspection processes ahead of the implementation of Awaab’s Law , says watchdog
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NewsOmbudsman highlights social landlords’ ‘poor communication’ with residents about adaptations
Watchdog highlights examples including landlords failing to implement timely home adaptations for a child receiving chemotherapy and for a tenant who was unable to wash herself for 14 months
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NewsDozens of social landlords introduce data handling training following Ombudsman report
Almost half of responding staff to a survey have received training since Ombudsman criticised sector in 2023
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NewsSage Homes 'extremely sorry' for failing to support vulnerable residents
For-profit landlord ’backed by Blackstone did not properly address the concerns of 18 tenants, finds Housing Ombudsman
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NewsOmbudsman’s first good practice guidance to focus on improving relationships between tenants and landlords
Landlords encouraged to learn from positive examples of resident engagement and complaint handling
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NewsOmbudsman warns social landlords to overcome ‘complacency’ towards dealing with hazards
Watchdog says providers often fail to ‘triage’ cases effectively
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NewsOmbudsman highlights ‘clear and common failings’ in social landlords' approach to ASB
Anti-social behaviour identified as second highest source of Ombudsman complaints
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NewsReview finds failings in Aster Group’s maintenance of ‘living roofs’
A review ordered by the Housing Ombudsman after detachment of roof planting finds lack of safety measures and irrigation systems
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NewsOmbudsman warns sector after issuing 10 landlords with multiple complaint failure orders in first quarter
Richard Blakeway frustrated over repeated Complaint Handling Failure Orders
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NewsHousing Ombudsman's orders against social landlords triple year-on-year
Blakeway made almost 22,000 recommendations to put things right in 2023/24
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NewsLandlords struggling with damp and mould repairs timescales, Ombudsman finds
The watchdog has shared more than 100 severe maladministration cases on damp and mould ahead of Awaab’s Law being introduced.
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NewsOmbudsman urges GreenSquareAccord to make further improvements to complaint handling
The Housing Ombudsman has told the housing association it needs to address the ‘root causes’ of complaints
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NewsOmbudsman launches special investigation into complaint-handling at Wandle Housing Association
The watchdog will examine its high maladministration rate to determine whether complaints are indicative of wider failure