The Housing Ombudsman has said that anti-social behaviour is the second highest driver of complaints, and that there is evidence of ‘clear and consistent failings’ in dealing with complex ASB cases.

The issue accounted for 62% of complaints in 2023-24, however, Blakeway said that the Housing Ombudsman Service upholds fewer findings on the issue, indicating “some good practice” compared to other service areas.

The key failings highlighted by the Ombudsman, Richard Blakeway, in his latest report on learning from severe maladministration include a failure to carry out risk assessments and produce action plans, and poor communication with residents who report anti-social behaviour (ASB).