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Assemble Media Group is an independent UK based media and events business with offices in central London and Chester.
Who we are
For the purpose of applicable data protection laws, the data controller is Assemble Media Group 64 High Street, Wanstead, London E11 2RJ. Our Data Protection Officer is Tom Broughton.
Information covered by this policy
When you access and browse our websites (including when you register for an event or fill in forms on our websites) and when you correspond with us by phone or email or other electronic means, you may give us information about yourself. The information you give us may include your name, payment processing information, postal address, email address, landline and/or mobile telephone number, delivery details, payment processing information, dietary and access requirements and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.
Collection of personal information
We may collect information about you from different sources detailed below.
Information you give us:
Information we collect about you:
technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.
Information we receive and collect from other sources:
We may receive information about you from other websites operated by the Assemble Media Group or from the other services that we provide. We also work closely with third parties such as payment processors and app providers and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media.
Our use of your personal information
Provide you with goods and services
We will need to use your personal information where this is necessary for us to perform our obligations under a contract with you, for example where you have purchased services from us, and to ensure your requirements are met at events.
Using your personal information in this way is necessary for us to perform our contractual obligations to you.
Ensure that your requirements are met at events
We may use your personal information to better understand your requirements and preferences, so that we can provide you with a tailored experience.
It is in our legitimate interests to look at your requirements so that we can personalise our events for you, to better meet your needs as a customer.
Complete bookings you make through our website
We will need to use your contact information (such as your email address or postal address) to assist you with any bookings you make through our website.
Process your payments and protect against fraudulent transactions
We may need to process your personal information in order to keep your payments safe and secure and protect against fraudulent transactions.
It is in our legitimate interests to process personal information to keep our customers’ payments secure.
Contact you for research purposes or to tell you about our special offers or other goods and services (provided you have consented to this)
We will need to use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in. Please note that we may also share your personal information with other entities in the Assemble Media Group for this purpose.
We will ask for your consent before processing your information in this way.
Diagnose problems with our server or administer our websites
We may need to use personal information, such as your IP address, to diagnose server problems or administer our websites.
Analyse user traffic to measure use of our websites and to improve the content of our websites and our services
We may sometimes use your personal information (e.g. your IP address) to measure use of our websites and assess the effectiveness of our site pages, including advertising on our sites. We may also use this personal information to improve the content of our websites and services.
It is in our legitimate interest to look at user traffic so that we can improve our websites and better meet your needs as a customer.
Comply with legal requirements and exercise or defend legal claims
We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, in relation to health and safety).
It is in our legitimate interests to process personal data for the purposes of complying with legal requirements to which we are subject.
Assess how people move through our events where you have activated one of the apps available at an event
We will need to use your personal information (such as information about your location) to understand how people have moved through an event that we host.
It is in our legitimate interests to use your location information to monitor movement through our events.
Where you consent to having your badge scanned at an event by us or a third party, contact you for research purposes or to tell you about special offers or other goods and services
We may use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in. Please note that we may also share your personal information with other entities in the Assemble Media Group and third parties for this purpose.
By allowing your badge to be scanned at an event you are consenting to your information being processed in this way. If you do not wish for you information to be processed please do not scan your badge.
Transfers of personal information
We may also disclose your personal information to third parties:
If you use one of our virtual products, e.g. Virtual Exhibitions, Directory Sites, Webinars etc., or choose to allow your badge to be scanned at an event, we may pass the information you provide to third parties. Generally this will be via a process whereby you, as the user, visit or interact with a third party e.g. visit a stand at an online exhibition, have your badge scanned or click on an asset branded and provided by a third party. In some instances, for example, a products listing site, you may reach out directly to a supplier or exhibitor who may contact you in return. In other instances our virtual products are sponsored and, in such cases the data you provided to us will be given to the sponsor. Generally, we will let you know at the time of collection if a product is sponsored. If you wish to change your contact preferences with an individual exhibitor/sponsor, please follow their own unsubscribe request details. Unsubscribing with Assemble Media Group or its associated brands will stop them from contacting you in the future, but not the individual third parties whom you have interacted with independently.
Where we store your data
Security of personal information
We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.
Certain areas of our websites may be password protected. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.
Payments made via our websites are processed in a secure environment using software provided by third party providers.
Third party websites and apps
You have the following rights with respect to the personal information that we hold about you:
Your right to access the information we hold about you
You have the right to ask us whether or not we process your personal data and to request information on the purposes of data processing as well as confirmation on whether we use your personal information for these purposes only.
You can request access to the information we hold about you by contacting us using the contact details set out below. We will endeavour to make our file of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety).
Your right to have your information corrected or deleted
Your right to have your data transmitted to another organisation
You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.
You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.
Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt-out of receiving offers from them. You may, however, at any time opt-out of receiving offers from third parties by logging in to your user account and changing the settings. If you had previously opted in, your personal data will cease to be transmitted to our partners from the time your request is processed.
Your right to object to us processing your data
Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organisation.
Making a complaint
You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws. You also have a right to claim damages if processing of your personal information violates applicable data protection law.
The Data Protection Officer, Assemble Media Group, 64 High Street, Wanstead, London E11 2RJ
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