Every person counts
The challenge of defining vulnerability: how do social landlords deliver services that are responsive to tenants’ needs?
The Housing Ombudsman has raised concerns about the way social landlords are defining vulnerability. Olivia Barber speaks with housing sector experts about what landlords need to do to make their services agile
Every person counts
Considerate communication with residents is key
Nicole Smith has returned to housing management for the first time in eight years and is staggered at how things have got more pressurised. Despite this, social landlords must not forget the importance of effective communication, Smith argues.
‘We will never lose sight of what happened’ - Rochdale Boroughwide Housing CEO Amanda Newton on addressing failures after a tragic death
How do you set about leading an organisation after tragedy? Newton was hired following the death of two-year-old Awaab Ishak from mould exposure in an RBH home. In her first major interview, she explains to Olivia Barber how she is driving change
‘Customer obsessed’: Yorkshire Housing boss Nick Atkin on using data and tech to improve housing and tenancy management
Nick Atkin is well known for being a disruptor in the social housing sector. Here he speaks to Carl Brown about some of his latest strategies – and why he is betting big on real-time data and smart technology
Exclusive: Clarion announces ‘ambitious’ restructure to improve housing management
UK’s largest housing association will overhaul services in a bid to become “the best social landlord”, chief executive Clare Miller writes in Housing Today article.
Why we are transforming Clarion
Chief executive Clare Miller, writing exclusively for Housing Today, explains why the 125,000-home provider needs to change
In search of a magic patch size: How social landlords are rethinking their housing management approaches
With the new consumer standards and increased scrutiny on the sector, many social landlords are re-assessing how they do housing management. As part of Housing Today’s Every Person Counts campaign, Olivia Barber finds out more
It’s time to make sure Every Person Counts in housing
Faced with unprecedented challenges and competing priorities, people working in the housing sector are feeling the pressure. Housing Today is inviting you to share best practice on skills, news ways of working, regulatory compliance and much more, writes Carl Brown
Housing Today launches Every Person Counts campaign
We are inviting readers to share solutions and best practice on skills, employment, regulatory compliance, equality and diversity and much more
Evolution or revolution? What new consumer standards mean for RPs
The Regulator of Social Housing’s revised consumer standards and proactive approach come into effect on 1 April. Olivia Barber finds out what the changes will mean for the sector
IWD: Parlimentary group launches campaign to increase number of women in housebuilding
‘I am a housebuilder’ initiative launched to mark International Womens Day
What is the social housing sector doing to get ready for mandatory qualifications?
The government is consulting on mandatory professional qualifications for social housing managers. This change may be more than a year away but, as Olivia Barber finds out, many social landlords are already preparing.
Sector must shape the evolution of social housing competence and conduct standards
The government’s consultation on proposed new standards for social housing managers is an opportunity for the sector to help ensure a balanced approach, writes Gavin Smart
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