Clarion Housing Group chief executive Clare Miller has revealed a plan to radically reorganise the 125,000-home housing association to focus on improved housing management and customer service.

Miller, writing exclusively for Housing Today, said: “We will restructure some parts of Clarion to put more resources in key priority areas, but it will demand significant savings elsewhere in the group.

“This isn’t at all easy in the external climate I have summarised, but it’s necessary for us to adapt and challenge conventional thinking.”