All Every Person Counts articles
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NewsHousing Champions 2025: Call for entries to Housing Today’s list of impressive professionals
List celebrates those who are going above and beyond in their day-to-day roles to improve services for residents
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In Focus‘Best job I’ve ever had’: My work as an individual grants officer at Stonewater’s Longleigh Foundation
In the latest in our Frontline Stories series, Tessa Harrington speaks to Alex Funk about her role providing grants for assistance to residents
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In FocusThe ‘bloke on the desk’: My work as a receptionist at Notting Hill Genesis
Bookworm, employee of the year, and the face of Notting Hill Genesis - in the latest in our Frontline Stories series, John Burns tells Alex Funk the story of his journey into the sector
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CommentPatchless working but retaining a local link - the best of both worlds in housing management
Troy Francis has been promoted to the role of executive director for operations at Southern Housing. He here explains how the G15 landlord’s revamped operating model will work
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CommentTackling harassment of frontline housing staff
The Employment Rights Bill will introduce a new requirement to make employers liable for third-party harassment of employees. Karen Bates explains what social landlords must do to protect frontline staff.
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In Focus‘My push has always been to give young people a chance’: Geraldine Howley on inclusivity and inspiring the next generation
The outgoing chair of the Chartered Institute of Housing has spent the past 40 years striving to make the sector more inclusive while inspiring young talent to join. As part of Housing Today’s Every Person Counts campaign, she talks about her journey
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In Focus‘I’m passionate about villages having the right sort of housing’ … My work as a development officer at Hastoe Housing Association
Tim Wells tells Housing Today how his rural roots inspired his career and how he is helping to overcome the challenges to build much-needed affordable homes
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In FocusThe big social media question: should housing associations leave X (Twitter)?
Some social landlords describe X as “toxic” but for others it is still a “shop window” and remains an effective route to communicate with residents. As the platform sheds users, Alex Funk looks at how individual landlords are responding
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CommentHousing providers are uniquely positioned to help women experiencing domestic abuse
Today is White Ribbon Day - a global campaign to raise awareness about violence against women and girls. Here, Sally Atkinson argues social landlords have a key role to play in tackling abuse in the home
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In Focus‘I never feel like I’ve done enough’… High-flying Elly Hoult talks about her career so far and her plans as CIH president
The Peabody deputy chief executive shares her journey from leaving school at 16, how her experiences shaped her and why she wants more people to ‘choose housing’
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In FocusThe strain of temporary accommodation: are local authorities’ innovative solutions enough?
With council spending on temporary accommodation reaching more than £2bn last year and still climbing, some local authorities are tackling the issue head-on. But will there efforts be enough? OIivia Barber reports
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In Focus‘Being the only girl doesn’t bother me’: My work as a heating and plumbing apprentice at Progress Housing Group
In the latest in our Frontline Stories series, the 21-year-old speaks to Alex Funk about being a young female in a male-dominated industry, finding out she has dyslexia and ADHD, and getting her driver’s license
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CommentHow our council found the social housing inspection process
Melton Borough Council was among the first landlords in the country to undergo a Regulator of Social Housing inspection under the new rules and achieved the second highest ‘C2’ score. The borough’s director Michelle Howard explains how it went.
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In FocusWhy are councils getting low consumer regulation gradings?
Almost all the low ‘C3’ grades given by the Regulator of Social Housing since the new regime came into force in April are for local authorities as opposed to housing associations. Carl Brown finds out why
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In Focus‘Communication is the golden thread’: my work as an operations manager at Sovereign Network Group
Sophie Meilack works to drive improvements in the responsive repairs team at Sovereign Network Group. In the latest in our Frontline Stories series, she speaks to Olivia Barber about her role.
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CommentTo tackle social housing stigma we must root out unconscious bias in our own organisations
Social housing providers must be realistic about their own failings and how they might also be contributing to myths surrounding residents, argues Neal Ackcral
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In FocusRevealed: Top 30 Housing Champions
Our list celebrates those housing professionals who are going above and beyond in their day-to-day roles to improve services for residents
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CommentWhy we have stopped describing people as ‘vulnerable’
Eastlight Community Homes has taken the decision to no longer use the term in its documentation. Catherine Turner explains more
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CommentTackling anti-social behaviour - why we need a multi-faceted approach
Addressing ASB and domestic abuse is highly complex and housing associations can’t do it alone, writes Elly Hoult
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In Focus‘A part of you wants to be idealistic and end poverty’: My work as a money guidance manager at Clarion Futures
Mary Bunner joined Clarion Futures in 2010 to establish the money guidance team. As the financial landscape has changed, her work has evolved and evolved. As part of Housing Today’s frontline stories series, she explains how her team continues to adapt to support residents.