All Every Person Counts articles
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In Focus
The strain of temporary accommodation: are local authorities’ innovative solutions enough?
With council spending on temporary accommodation reaching more than £2bn last year and still climbing, some local authorities are tackling the issue head-on. But will there efforts be enough? OIivia Barber reports
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In Focus
‘Being the only girl doesn’t bother me’: My work as a heating and plumbing apprentice at Progress Housing Group
In the latest in our Frontline Stories series, the 21-year-old speaks to Alex Funk about being a young female in a male-dominated industry, finding out she has dyslexia and ADHD, and getting her driver’s license
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Comment
How our council found the social housing inspection process
Melton Borough Council was among the first landlords in the country to undergo a Regulator of Social Housing inspection under the new rules and achieved the second highest ‘C2’ score. The borough’s director Michelle Howard explains how it went.
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In Focus
Why are councils getting low consumer regulation gradings?
Almost all the low ‘C3’ grades given by the Regulator of Social Housing since the new regime came into force in April are for local authorities as opposed to housing associations. Carl Brown finds out why
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In Focus
‘Communication is the golden thread’: my work as an operations manager at Sovereign Network Group
Sophie Meilack works to drive improvements in the responsive repairs team at Sovereign Network Group. In the latest in our Frontline Stories series, she speaks to Olivia Barber about her role.
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Comment
To tackle social housing stigma we must root out unconscious bias in our own organisations
Social housing providers must be realistic about their own failings and how they might also be contributing to myths surrounding residents, argues Neal Ackcral
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In Focus
Revealed: Top 30 Housing Champions
Our list celebrates those housing professionals who are going above and beyond in their day-to-day roles to improve services for residents
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Comment
Why we have stopped describing people as ‘vulnerable’
Eastlight Community Homes has taken the decision to no longer use the term in its documentation. Catherine Turner explains more
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Comment
Tackling anti-social behaviour - why we need a multi-faceted approach
Addressing ASB and domestic abuse is highly complex and housing associations can’t do it alone, writes Elly Hoult
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In Focus
‘A part of you wants to be idealistic and end poverty’: My work as a money guidance manager at Clarion Futures
Mary Bunner joined Clarion Futures in 2010 to establish the money guidance team. As the financial landscape has changed, her work has evolved and evolved. As part of Housing Today’s frontline stories series, she explains how her team continues to adapt to support residents.
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In Focus
‘I love helping people’: My work as a community safety officer at Abri
Ex-police officer Hayley McMillan helps to improve residents lives’ by tackling issues such as domestic abuse and anti-social behaviour on a daily basis. As part of our Frontline Stories series, she speaks to Alex Funk about her role
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In Focus
‘Thankfully it is taken more seriously now’ - My work as a tenancy fraud manager at L&Q
Tenancy fraud has long been an issue in the social housing sector. In the latest in our Frontline Stories series, Olivia Barber speaks with Nicola Evans, manager of L&Q’s dedicated tenancy fraud team, about her work.
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In Focus
The challenge of defining vulnerability: how do social landlords deliver services that are responsive to tenants’ needs?
The Housing Ombudsman has raised concerns about the way social landlords are defining vulnerability. Olivia Barber speaks with housing sector experts about what landlords need to do to make their services agile
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Comment
Considerate communication with residents is key
Nicole Smith has returned to housing management for the first time in eight years and is staggered at how things have got more pressurised. Despite this, social landlords must not forget the importance of effective communication, Smith argues.
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In Focus
‘We will never lose sight of what happened’ - Rochdale Boroughwide Housing CEO Amanda Newton on addressing failures after a tragic death
How do you set about leading an organisation after tragedy? Newton was hired following the death of two-year-old Awaab Ishak from mould exposure in an RBH home. In her first major interview, she explains to Olivia Barber how she is driving change
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In Focus
Making a difference to people’s lives: My work as a neighbourhood manager at BHA
Katie Cockburn has worked in housing on the east coast of Scotland for more than two decades. For our Frontline Stories series, she chats with Olivia Barber about her journey and finding her voice as a changemaker in the housing sector.
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In Focus
‘Customer obsessed’: Yorkshire Housing boss Nick Atkin on using data and tech to improve housing and tenancy management
Nick Atkin is well known for being a disruptor in the social housing sector. Here he speaks to Carl Brown about some of his latest strategies – and why he is betting big on real-time data and smart technology
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Comment
Why we are transforming Clarion
Chief executive Clare Miller, writing exclusively for Housing Today, explains why the 125,000-home provider needs to change
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News
Exclusive: Clarion announces ‘ambitious’ restructure to improve housing management
UK’s largest housing association will overhaul services in a bid to become “the best social landlord”, chief executive Clare Miller writes in Housing Today article.
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Comment
It’s time to make sure Every Person Counts in housing
Faced with unprecedented challenges and competing priorities, people working in the housing sector are feeling the pressure. Housing Today is inviting you to share best practice on skills, news ways of working, regulatory compliance and much more, writes Carl Brown