All Every Person Counts articles – Page 2
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In FocusRevealed: Top 30 Housing Champions 2024
Our list celebrates those housing professionals who are going above and beyond in their day-to-day roles to improve services for residents
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CommentWhy we have stopped describing people as ‘vulnerable’
Eastlight Community Homes has taken the decision to no longer use the term in its documentation. Catherine Turner explains more
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CommentTackling anti-social behaviour - why we need a multi-faceted approach
Addressing ASB and domestic abuse is highly complex and housing associations can’t do it alone, writes Elly Hoult
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In Focus‘A part of you wants to be idealistic and end poverty’: My work as a money guidance manager at Clarion Futures
Mary Bunner joined Clarion Futures in 2010 to establish the money guidance team. As the financial landscape has changed, her work has evolved and evolved. As part of Housing Today’s frontline stories series, she explains how her team continues to adapt to support residents.
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In Focus‘I love helping people’: My work as a community safety officer at Abri
Ex-police officer Hayley McMillan helps to improve residents lives’ by tackling issues such as domestic abuse and anti-social behaviour on a daily basis. As part of our Frontline Stories series, she speaks to Alex Funk about her role
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In Focus‘Thankfully it is taken more seriously now’ - My work as a tenancy fraud manager at L&Q
Tenancy fraud has long been an issue in the social housing sector. In the latest in our Frontline Stories series, Olivia Barber speaks with Nicola Evans, manager of L&Q’s dedicated tenancy fraud team, about her work.
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In FocusThe challenge of defining vulnerability: how do social landlords deliver services that are responsive to tenants’ needs?
The Housing Ombudsman has raised concerns about the way social landlords are defining vulnerability. Olivia Barber speaks with housing sector experts about what landlords need to do to make their services agile
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CommentConsiderate communication with residents is key
Nicole Smith has returned to housing management for the first time in eight years and is staggered at how things have got more pressurised. Despite this, social landlords must not forget the importance of effective communication, Smith argues.
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In Focus‘We will never lose sight of what happened’ - Rochdale Boroughwide Housing CEO Amanda Newton on addressing failures after a tragic death
How do you set about leading an organisation after tragedy? Newton was hired following the death of two-year-old Awaab Ishak from mould exposure in an RBH home. In her first major interview, she explains to Olivia Barber how she is driving change
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In FocusMaking a difference to people’s lives: My work as a neighbourhood manager at BHA
Katie Cockburn has worked in housing on the east coast of Scotland for more than two decades. For our Frontline Stories series, she chats with Olivia Barber about her journey and finding her voice as a changemaker in the housing sector.
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In Focus‘Customer obsessed’: Yorkshire Housing boss Nick Atkin on using data and tech to improve housing and tenancy management
Nick Atkin is well known for being a disruptor in the social housing sector. Here he speaks to Carl Brown about some of his latest strategies – and why he is betting big on real-time data and smart technology
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CommentWhy we are transforming Clarion
Chief executive Clare Miller, writing exclusively for Housing Today, explains why the 125,000-home provider needs to change
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NewsExclusive: Clarion announces ‘ambitious’ restructure to improve housing management
UK’s largest housing association will overhaul services in a bid to become “the best social landlord”, chief executive Clare Miller writes in Housing Today article.
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CommentIt’s time to make sure Every Person Counts in housing
Faced with unprecedented challenges and competing priorities, people working in the housing sector are feeling the pressure. Housing Today is inviting you to share best practice on skills, news ways of working, regulatory compliance and much more, writes Carl Brown
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In FocusA labour of love: My work as a housing and employment officer at Kensington and Chelsea Council
Not many councils have a housing and employment officer, but Monica Chabria is one. In the first of our Frontline Stories series, she tells Olivia Barber about the role
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In FocusIn search of a magic patch size: How social landlords are rethinking their housing management approaches
With the new consumer standards and increased scrutiny on the sector, many social landlords are re-assessing how they do housing management. As part of Housing Today’s Every Person Counts campaign, Olivia Barber finds out more
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NewsHousing Today launches Every Person Counts campaign
We are inviting readers to share solutions and best practice on skills, employment, regulatory compliance, equality and diversity and much more
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In FocusEvolution or revolution? What new consumer standards mean for RPs
The Regulator of Social Housing’s revised consumer standards and proactive approach come into effect on 1 April. Olivia Barber finds out what the changes will mean for the sector
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NewsIWD: Parlimentary group launches campaign to increase number of women in housebuilding
‘I am a housebuilder’ initiative launched to mark International Womens Day
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In FocusWhat is the social housing sector doing to get ready for mandatory qualifications?
The government is consulting on mandatory professional qualifications for social housing managers. This change may be more than a year away but, as Olivia Barber finds out, many social landlords are already preparing.
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