All complaint handling articles
-
NewsHousing Ombudsman report into Southern Housing merger finds ‘lack of ownership’ of complaints
The special report highlights risks around mergers and oversight of complaint handling
-
NewsSocial housing providers ‘not yet ready for Ombudsman’s complaint-handling code’ says Housemark
The housing data specialist, Housemark, has found that housing providers are still reporting low complaint volumes
-
NewsHousing associations dispute DLUHC’s estimated costs of proposed new tenant information rules
DLUHC consultation responses say costs should be considered alongside financial pressures of other requirements due to be introduced by the government
-
NewsHousing Ombudsman launches special investigations into three London social landlords
Special investigations instigated over issues with damp and mould, repairs and complaint handling
-
NewsHousing Ombudsman issues ‘highest ever’ total of complaint handling failure orders
Ombudsman reports issuing 52 complaint handling failure orders to social landlords between July and September