Insert Logo text
Trusted media brand of the Chartered Institute of Housing
Housing Today
Trusted media brand of the Chartered Institute of Housing
Housing Ombudsman issues ‘highest ever’ total of complaint handling failure orders
Ombudsman reports issuing 52 complaint handling failure orders to social landlords between July and September
The Housing Ombudsman has issued 52 complaint-handling failure orders (CHFO) between July and September this year, the highest number registered since CHFO reports were first published in 2021.
Fourteen of the fifty-two complaint handling failure orders issued were not complied with, which marks a decrease in the number of non-compliances compared to the previous quarter, from 42% to 27%
Login or Register for free to continue reading Housing Today
To continue enjoying housingtoday.co.uk, REGISTER FOR FREE
Already registered? Login here
Stay at the forefront of thought leadership with news and analysis from award-winning journalists. Sign up below to receive:
- Breaking industry news as it happens
- Gain access to Housing Today’s Specialist CPD modules
- Expert News and analysis
It takes less than one minute….
Join the Housing Today community - REGISTER TODAY
… or subscribe for full access - Subscribe now