Housing Ombudsman takes on powers to order wider landlord policy changes

By Carl Brown2023-10-12T08:56:00

Watchdog outlines approach after receiving new powers this month

The Housing Ombudsman now has stronger powers to force social landlords to evaluate policies and practices in a bid to prevent service failures being repeated.

The watchdog, which handles complaints from social housing tenants, has had its powers substantially expanded as a result of the Social Housing (Regulation) Act.

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