Six complaints have been made to the Office for Statistics Regulation (OSR) about the Housing Ombudsman’s “maladministration rate” used to assess and rank social housing providers on their quality of service to residents. 

The OSR’s latest issues log has been updated to show six separate concerns received by the watchdog in the past three weeks.

The complaints were made following the Housing Ombudsman’s annual complaints review published on 17 October, as part of which it published a list of social landlords with a maladministration rate of 50% or higher.