Insert Logo text
Trusted media brand of the Chartered Institute of Housing
Housing Today
Trusted media brand of the Chartered Institute of Housing
Ombudsman urges GreenSquareAccord to make further improvements to complaint handling
The Housing Ombudsman has told the housing association it needs to address the ‘root causes’ of complaints
The Housing Ombudsman has urged GreenSquareAccord to continue to strengthen its complaint handling processes and address the root causes of complaints, such as property conditions.
A new special report into GreenSquareAccord (GSA) found that the housing association had a 93% maladministration rate for complaint handling in the cases reviewed, against a national average of 76% for housing associations.
The Ombudsman’s investigation revealed that the housing association had a maladministration rate of 79% for property condition, compared to a national average of 54%.
Login or Register for free to continue reading Housing Today
To continue enjoying housingtoday.co.uk, REGISTER FOR FREE
Already registered? Login here
Stay at the forefront of thought leadership with news and analysis from award-winning journalists. Sign up below to receive:
- Breaking industry news as it happens
- Gain access to Housing Today’s Specialist CPD modules
- Expert News and analysis
It takes less than one minute….
Join the Housing Today community - REGISTER TODAY
… or subscribe for full access - Subscribe now