All housing management articles
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NewsSocial housing rent arrears down ‘unexpectedly' in January, says Housemark
Responsive repairs demand reaches highest level for four years
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CommentWho really holds the power? Time to give tenants real influence over social landlords’ long-term priorities
The strengthened consumer regulatory regime has given tenants more leverage but this is not the same as power, argues Kai Jackson
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CommentDon’t listen to the negativity, much in social housing has improved
According to some commentators, everything was perfect in the social housing sector in the past. This is not true and believing that now is the worst possible time of delivering services risks demotivating people, writes Jamie Ratcliff
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NewsSocial landlords sharply increase percentage of complaints resolved on time
Housemark cites improved capacity to handle complaints driven by regulatory pressure
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NewsA2 Dominion hires chief repairs officer in shake-up
G15 landlord splits chief property officer role to focus on improving repairs and maintenance including damp and mould
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NewsSocial landlords required to provide housing management information to tenants on request from April 2027
Regulator of Social Housing will introduce Social Tenant Access to Information Requirements
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NewsLocal connection rules will be scrapped for young care leavers and domestic abuse survivors from next month
Government confirms change to rules governening social housing allocation criteria will come into force from 10 July
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NewsNotting Hill Genesis issues £250m bond to boost home upgrades and development
Funding intended to improve stock and maintain 3,000-home development plan, as G15 landlord seeks to regain regulatory compliance
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NewsSocial housing providers could save £880m by operating more efficiently, says Housemark
Benchmarking organisation says its forthcoming report will show large variations in costs per home across the sector
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CommentPatchless working but retaining a local link - the best of both worlds in housing management
Troy Francis has been promoted to the role of executive director for operations at Southern Housing. He here explains how the G15 landlord’s revamped operating model will work
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NewsCIH launches new domestic abuse best practice forum for members
New network aims to “share best practice, identify common issues and provide peer support”
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CommentVoid re-let times are the highest they’ve been for a while. What can social landlords do about it?
Jonathan Cox explains why re-let times are spiking
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In Focus‘Communication is the golden thread’: my work as an operations manager at Sovereign Network Group
Sophie Meilack works to drive improvements in the responsive repairs team at Sovereign Network Group. In the latest in our Frontline Stories series, she speaks to Olivia Barber about her role.
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NewsOmbudsman urges GreenSquareAccord to make further improvements to complaint handling
The Housing Ombudsman has told the housing association it needs to address the ‘root causes’ of complaints
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NewsNHF and RICS to develop standardised stock condition survey for social housing sector
The standard will be created in partnership with housing associations and trade bodies
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CommentConsiderate communication with residents is key
Nicole Smith has returned to housing management for the first time in eight years and is staggered at how things have got more pressurised. Despite this, social landlords must not forget the importance of effective communication, Smith argues.
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In Focus‘Customer obsessed’: Yorkshire Housing boss Nick Atkin on using data and tech to improve housing and tenancy management
Nick Atkin is well known for being a disruptor in the social housing sector. Here he speaks to Carl Brown about some of his latest strategies – and why he is betting big on real-time data and smart technology
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NewsHome Group submits plans for new ‘community hub’ for housing managers
The 55,000-home housing association says the hub will help housing managers ‘deal with issues quickly’ and ‘be visible’
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In FocusIn search of a magic patch size: How social landlords are rethinking their housing management approaches
With the new consumer standards and increased scrutiny on the sector, many social landlords are re-assessing how they do housing management. As part of Housing Today’s Every Person Counts campaign, Olivia Barber finds out more