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Housing Today
Trusted media brand of the Chartered Institute of Housing
Housing Ombudsman's orders against social landlords triple year-on-year
Blakeway made almost 22,000 recommendations to put things right in 2023/24
The Housing Ombudsman made 21,740 orders for social landlords to put things right for their residents in 2023/24, representing a more than threefold increase compared to the previous year.
In 2022/23, the Ombudsman issued 6,590 orders and recommendations to put things right.
In addition, the Ombudsman’s annual complaints review for 2023/24 showed that the amount of compensation ordered or recommended by the Ombudsman has quadrupled compared to the previous year, increasing from £1.1m in 2022/23 to £4.9m.
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