New data from Housemark has suggested that many English housing providers are not ready for the start of the Housing Ombudsman Service’s new complaint handling code, which became a legal requirement on 1 April.

Data from Housemark’s monthly pulse survey, which highlights sector trends, found that in 2022/23, English landlords received an average of 41.6 stage one and two complaints per 1,000 properties.

Over the same period, Scottish landlords received 64.6 complaints per 1,000 properties.