All Housemark articles
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NewsTenants report low satisfaction with complaint handling despite performance improvements, says Housemark
Formal complaints saw 25% monthly increase with 98% resolved within target timescales
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NewsCIH and NHF cede control of Housemark as procurement services firm Inprova buys majority stake
Inprova buys 80% stake in benchmarking firm co-founded by the National Housing Federation and the Chartered Institute of Housing
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NewsTenant satisfaction rises in early view of 2025/26 TSMs, says Housemark
Reapirs and maintenance services post strongest improvements while gas safety falls 15 percentage points
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NewsNext phase of Awaab’s Law to come into force in November
Timeline for next batch of requirements confirmed as Housemark report says only 4% of landlords describe themselves as ‘very prepared’,
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NewsArrears drop to lowest level for at least four years, reveals latest Housemark data
More than half of social landlords reported a reduction in rent arrears over the past year
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NewsSocial housing rent arrears down ‘unexpectedly' in January, says Housemark
Responsive repairs demand reaches highest level for four years
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NewsFall in social housing operating margins due to prioritising safety and regulatory compliance, says Housemark
The way value for money is being assessed is changing with the regulatory landscape
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NewsEngaging with residents over the phone rather than online can improve tenant satisfaction, says latest Housemark report
Data insight company links improved engagement methods to happier customers
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NewsSocial rent arrears fall for second consecutive month, says Housemark
But repairs completions down 16% in August from July
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NewsSocial landlord voids drop to three-year low, says new report
But rent arrears and anti-social behaviour reports up amid cost-of-living pressures
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NewsSocial housing rent arrears and vacancies drop to lowest levels seen for years
Social landlords seeing benefit of increased investment in rent collection teams, says Housemark
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NewsUptick in tenant satisfaction with social landlords
Survey of landlords by Housemark shows 1.7 percentage point rise in satisfaction
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NewsCost of maintaining social housing units increases 11%, Housemark finds
The report found that the average cost of maintaining a social housing unit in 2023/24 exceeded £5,000
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CommentVoid re-let times are the highest they’ve been for a while. What can social landlords do about it?
Jonathan Cox explains why re-let times are spiking
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NewsHousemark survey shows urban-rural divide in social housing rent arrears
High arrears in cities attributed to higher staff attrition and additional complexities of density
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NewsHousemark sets sights on developing real-time data analytics programme
Data business owned by the Chartered Institute of Housing and the National Housing Federation says that real-time data is a “golden opportunity” for the sector
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NewsSector could face £220m rent arrears spike due to benefit payment period 'mismatch', Housemark warns
The housing data specialist has urged RPs to address the gap between housing benefit payments and ‘rent weeks’ this year
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NewsMore than half of social landlords missing 100% gas safety compliance target, Housemark survey finds
The housing data specialist’s figures also show that complaint volumes have risen by almost a fifth
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NewsSocial housing providers ‘not yet ready for Ombudsman’s complaint-handling code’ says Housemark
The housing data specialist, Housemark, has found that housing providers are still reporting low complaint volumes