The Housing Ombudsman says landlords must act on his warnings after issuing 10 landlords with multiple complaint failure orders in the first quarter of the financial year.

Richard Blakeway has written of his frustration that some landlords were issued with more than one Complaint Handling Failure Order (CFHO) between April and June. CFHOs are issued by the ombudsman where a landlord has failed to handle complaints in-line with its statutory Complaint Handling Code and has failed to act in response to intervention.