The Housing Ombudmsan has issue a ‘wider order’ requiring Peabody to review its overall approach to relocating tenants during repairs and prevent future service failures by improving its policies and practices.

This followed an independent review ordered by the watchdog after it investigated a resident’s complaint that they had been placed in hotel rooms for 18 months.

The subsequent review identified shortcomings in the landlord’s decant policy, which was not properly followed, resulting in a lack of empathy and effective communication with residents.