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Housing Today
Trusted media brand of the Chartered Institute of Housing
Hackney Council must avoid overstating improvements to deliver better resident services, warns Ombudsman
A special investigation into the local authority identified service failures across repairs, responding to vulnerabilities and information management
The Housing Ombudsman said Hackney Council must not exaggerate changes it has made to improve its poor performance in a new report published today.
The watchdog conducted a special investigation into the local authority’s landlord services prompted by a high level of maladministration and severe maladministration findings, with poor practice found in 79% of complaints.
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