Time for a change of mindset from social landlords on “no access” to properties

richardblakewayphoto1_783040-Photoroom

Landlords too often record visits as ‘no access’, sometimes closing jobs, without understanding residents’ individual circumstances. We need a new approach that respects residents’ living environments, writes Richard Blakeway

The other evening there was a knock at our front door. I was watching telly with my son and we weren’t expecting anyone. The dog jumped up and starting whining. It turned out to be someone fundraising for a charity.

But what about if it was someone to do a repair? Depending on the repair and what was going on at that time, I might have let them in. But if it wasn’t pre-arranged, my tenancy wouldn’t have obliged me to.

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