All housing quality articles
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News‘Considerable work’ to be done to bring Nottingham council’s housing stock up to standard
The council has policies, procedures and evidence in place for 53% of areas of the consumer standards
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NewsHousing Ombudsman signs MoU with new build homes watchdog
The New Homes Ombudsman addresses complaints from freeholders of new build homes “that are not up to scratch”
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In FocusCan the new housing minister make a difference before the election?
The past nine housing ministers have come and gone in the time it takes to get a large project to site, says Joey Gardiner. So what are the chances that the latest incumbent in the role can do what is required to pick the industry up off the floor?
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NewsMajor housebuilders on course to miss out on five-star customer status
Latest HBF data suggests Taylor Wimpey, Crest, Avant and Keepmoat at risk but builders say they are improving
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NewsLatest customer satisfaction data shows Avant dropping to three-star staus
Taylor Wimpey also currently on track to lose five-star rating as customer satisfaction drops across the sector
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NewsGove lambasts social landlords for ‘neglecting’ tenants
Housing secretary denies government funding squeeze contributed to HAs’ lack of resident focus
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NewsL&Q names contractors for £3bn upgrade framework
Ten contractors picked to carry out 15 years of work to improve social landlord’s homes
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NewsLarge housebuilders see customer satisfaction scores downgraded
Crest, Lovell and Avant among several firms to drop from a five- to a four-star rating in annual HBF survey
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NewsHousebuilding consumer code published
Code to be policed by New Homes Ombudsman Service set up in response to quality complaints
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NewsTenancy deposit resolution body selected as New Homes Ombudsman
Dispute Service will enforce the New Homes Quality Code from next year in bid to improve consumer regulation
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NewsConsultation launched on new housebuilding consumer code
New Homes Quality Board has also started procurement for new housing ombudsman
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CommentStrategic relationships are the way forward
Clients who are focused on more than just profit are increasing looking for long-term like-minded partners, says Arcadis’ Richard Jones
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NewsExclusive: Former CEO left Avant due to fears over reduction in quality
Colin Lewis says he’s ‘not prepared to be part of the new Avant’ following takeover
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NewsHomebuyer satisfaction hits highest level on record
Latest HBF survey findings follow industry focus in aftermath of build quality scandals
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In FocusThe housing ombudsman and its consumer protection challenge
Critics say the new ‘independent’ regulator is anything but, and has been set up to repeat mistakes of the past. Joey Gardiner talks to key players to find out what is at stake
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NewsThree housebuilders appointed to help form new housing ombudsman
Just one consumer champion appointed to 10-strong board tasked with setting up regulator