A review of Nottingham City Council’s current compliance with the Regulator of Social Housing’s new consumer standards has found that there is ‘considerable work to be undertaken’.

According to the report, over half (53%) of the council’s homes have a ‘medium to high confidence rating’ in terms of policies, procedures and evidence being in place to meet the four updated consumer standards.

The review, which was conducted using a Housing Quality Network (HQN) toolkit, has assigned red, amber and green (RAG) ratings to outstanding actions to be undertaken against different areas of the standards.