All consumer standards articles
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NewsRegulator of Social Housing issues top ‘C1’ grading to a council for the first time
A South Yorkshire council has received a ‘C1’ for how it is meeting the consumer standards outcomes
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NewsOrbit appoints new director of customer experience
Former Asda customer insight lead will be responsible for creating new strategy
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NewsNewham Council becomes first social landlord to receive lowest ‘C4’ consumer grade
Regulator calls for “significant change” at London borough after finding missed electrical tests, fire checks and thousands of overdue repairs
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NewsHarlow District Council latest to breach consumer standards
Essex local authority becomes 11th council to receive ‘C3’ grading after missed fire-risk assessments
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NewsThree more councils found in breach of regulator’s consumer standards
Castle Point Borough Council, North Yorkshire Council and Warwickshire Council have received ‘C3’ gradings
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NewsRSH issues five more social landlords with their first consumer standards gradings
The Regulator of Social Housing has assigned ‘C2’ ratings to Southern Housing and Bolsover District Council in its initial assessment of how they are meeting the new consumer standards which were introduced on 1 April this year. A ‘C2’ grading means that the housing provider meets the consumer standards, but ...
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NewsRegulator of Social Housing issues second set of judgements from planned inspections
Four local authorities have been graded at ‘C2’, indicating “some weaknesses” in how well they are meeting the outcomes of the consumer standards
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NewsFour more local authorities breach new consumer standards
Electrical safety requirements, overdue water safety actions and missed gas safety inspections among failings identified in latest batch of judgements from the Regulator of Social Housing
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NewsTwo housing associations given ‘C1’ gradings for meeting new RSH consumer standards
The regulator has issued two more judgements on consumer standards as part of its first round of inspections since 1 April
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NewsRSH opens investigation into Southwark Council over potential ‘serious failings’
Probe launched after 36,000-home local authority landlord self-referred over missed electrical safety tests
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NewsRegulator warns social landlords to learn ‘important lessons’ after nine councils breached consumer standards in 2023/24
The Regulator of Social Housing reveals findings from its annual consumer regulations review
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NewsWoking Council risks being unable to meet new consumer standards due to budget constraints
The council’s preliminary 2023/24 financial results show its Housing Revenue Account reserves have fallen to £0.6m
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NewsL&Q recovers 143 homes from tenancy fraud over the last year
The 105,000-home housing association made 100 tenancy recoveries the year before
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NewsCIH Brighton: Regulator reports ‘uptick’ in health and safety compliance referrals
Director of strategy at the regulator says some organisations ‘don’t have a grip on some of the basics’
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News‘Considerable work’ to be done to bring Nottingham council’s housing stock up to standard
The council has policies, procedures and evidence in place for 53% of areas of the consumer standards
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NewsRSH brings new consumer standards and proactive approach into force
The new regulations housing providers must adhere to were implemented yesterday
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In FocusEvolution or revolution? What new consumer standards mean for RPs
The Regulator of Social Housing’s revised consumer standards and proactive approach come into effect on 1 April. Olivia Barber finds out what the changes will mean for the sector
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NewsRegulator of Social Housing finalises new consumer standards and regulatory approach
The new standards and inspection programme will come into force on 1 April
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NewsLocal authority self-refers to the regulator for potential consumer standards breach
The council says it is allocating resources to fire safety improvements, rather than refurbishment works, which is affecting the condition of its properties
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NewsThree social housing landlords found in breach of regulatory standards
Origin found to be non-compliant with economic standards, while Woking and Wigan have breached consumer standards