All consumer standards articles
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News
Regulator of Social Housing issues top ‘C1’ grading to a council for the first time
A South Yorkshire council has received a ‘C1’ for how it is meeting the consumer standards outcomes
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News
Orbit appoints new director of customer experience
Former Asda customer insight lead will be responsible for creating new strategy
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Newham Council becomes first social landlord to receive lowest ‘C4’ consumer grade
Regulator calls for “significant change” at London borough after finding missed electrical tests, fire checks and thousands of overdue repairs
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News
Harlow District Council latest to breach consumer standards
Essex local authority becomes 11th council to receive ‘C3’ grading after missed fire-risk assessments
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News
Three more councils found in breach of regulator’s consumer standards
Castle Point Borough Council, North Yorkshire Council and Warwickshire Council have received ‘C3’ gradings
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News
RSH issues five more social landlords with their first consumer standards gradings
The Regulator of Social Housing has assigned ‘C2’ ratings to Southern Housing and Bolsover District Council in its initial assessment of how they are meeting the new consumer standards which were introduced on 1 April this year. A ‘C2’ grading means that the housing provider meets the consumer standards, but ...
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News
Regulator of Social Housing issues second set of judgements from planned inspections
Four local authorities have been graded at ‘C2’, indicating “some weaknesses” in how well they are meeting the outcomes of the consumer standards
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News
Four more local authorities breach new consumer standards
Electrical safety requirements, overdue water safety actions and missed gas safety inspections among failings identified in latest batch of judgements from the Regulator of Social Housing
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News
Two housing associations given ‘C1’ gradings for meeting new RSH consumer standards
The regulator has issued two more judgements on consumer standards as part of its first round of inspections since 1 April
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News
RSH opens investigation into Southwark Council over potential ‘serious failings’
Probe launched after 36,000-home local authority landlord self-referred over missed electrical safety tests
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Regulator warns social landlords to learn ‘important lessons’ after nine councils breached consumer standards in 2023/24
The Regulator of Social Housing reveals findings from its annual consumer regulations review
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News
Woking Council risks being unable to meet new consumer standards due to budget constraints
The council’s preliminary 2023/24 financial results show its Housing Revenue Account reserves have fallen to £0.6m
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News
L&Q recovers 143 homes from tenancy fraud over the last year
The 105,000-home housing association made 100 tenancy recoveries the year before
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News
CIH Brighton: Regulator reports ‘uptick’ in health and safety compliance referrals
Director of strategy at the regulator says some organisations ‘don’t have a grip on some of the basics’
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News
‘Considerable work’ to be done to bring Nottingham council’s housing stock up to standard
The council has policies, procedures and evidence in place for 53% of areas of the consumer standards
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News
RSH brings new consumer standards and proactive approach into force
The new regulations housing providers must adhere to were implemented yesterday
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In Focus
Evolution or revolution? What new consumer standards mean for RPs
The Regulator of Social Housing’s revised consumer standards and proactive approach come into effect on 1 April. Olivia Barber finds out what the changes will mean for the sector
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News
Regulator of Social Housing finalises new consumer standards and regulatory approach
The new standards and inspection programme will come into force on 1 April
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News
Local authority self-refers to the regulator for potential consumer standards breach
The council says it is allocating resources to fire safety improvements, rather than refurbishment works, which is affecting the condition of its properties
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News
Three social housing landlords found in breach of regulatory standards
Origin found to be non-compliant with economic standards, while Woking and Wigan have breached consumer standards