The Regulator of Social Housing identified nine social landlords who did not meet the consumer standards in 2023-24, all of which were local authorities.

The regulator has emphasised that all tenants deserve to live in a safe, good-quality home “regardless of who their landlord is”.

Following its return to a proactive regulatory approach and the introduction of four new consumer standards in April this year, the regulator highlighted that though the consumer standards have changed, the learning still applies, emphasising that there are “important lessons” for social landlords in its newly published 2023-24 consumer regulation review.