Several large housebuilders – including two listed firms – have had their build quality performance downgraded in the industry’s yearly customer satisfaction survey overseen by the Home Builders’ Federation HBF.

Listed housebuilder Crest Nicholson and Lovell – the partnerships housing subsidiary of listed construction giant Morgan Sindall – both saw their topline customer satisfaction scores downgraded from a five-star to a four-star rating, among a total of seven builders to suffer the same fate.

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