Former Barratt exec Emma Toms to head up organisation behind the New Homes Ombudsman Service from the end of the month

The New Homes Quality Board (NHQB) has announced Emma Toms as interim chief executive officer.

Chief operating officer Toms will take on the role of CEO at the not-for-profit after the departure of Leon Livermore.

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Emma Toms has been appointed interim boss of the New Homes Quality Board

The NHQB is the industry organisation behind the New Homes Ombudsman Service which launched in October 2022.

Toms’ has previously worked in senior customer service roles at housebuilders Barratt and Berkeley and was also a board member at 38,000-home association Livewest.

Livermore said: “It has been my great pleasure to serve as the first chief executive of the New Homes Quality Board.

“I am grateful for the support provided by both the team and board. Having worked hard together we are now in the position of covering the whole of the UK, the Ombudsman in place and a significant percentage of the market already signed up.

“This represents a significant improvement in the levels of consumer protection for purchasers of new homes and I have no doubt that the NHQB will continue to go from strength to strength.”

Rob Brighouse, NHQB chair, said; “I would like to thank Livermore for his great contribution to NHQB in setting up the Executive Team, working with the board to get us to this point and building up our relationships with consumer groups, industry and government.

>>See also: Housebuilding consumer code published

“I have every confidence that under Toms’s leadership this momentum can, and will, be maintained.”

In late 2022, NHQB launched the New Homes Quality Code in England, Scotland and Wales, and the code was launched in Northern Ireland last month. The new code is an attempt to get a robust voluntary system of consumer regulation in place for the housebuilding sector after facing serious criticisms in recent years.