Trusted media brand of the Chartered Institute of Housing
Trusted media brand of the Chartered Institute of Housing
The Ombudsman acknowledges that the operating environment for social landlords in London is “vastly different” from other areas
The Housing Ombudsman has revealed that 47% of cases that the service determined last year involved residents with a Greater London postcode.
The Ombudsman’s latest insight report, focusing on complaints raised in London, notes that just under one in six homes owned by a local authority or housing association is located in the capital.
Richard Blakeway, the Housing Ombudsman, remarked that “no other region of England has such a wide gap between the proportion of social housing and complaints.”
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