Half of complaints referred to the Ombudsman are from social housing tenants in London

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The Ombudsman acknowledges that the operating environment for social landlords in London is “vastly different” from other areas

The Housing Ombudsman has revealed that 47% of cases that the service determined last year involved residents with a Greater London postcode.

The Ombudsman’s latest insight report, focusing on complaints raised in London, notes that just under one in six homes owned by a local authority or housing association is located in the capital.

Richard Blakeway, the Housing Ombudsman, remarked that “no other region of England has such a wide gap between the proportion of social housing and complaints.”

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