All maladministration articles
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NewsHousing Ombudsman report into Southern Housing merger finds ‘lack of ownership’ of complaints
The special report highlights risks around mergers and oversight of complaint handling
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NewsHousing Ombudsman launches special investigations into three London social landlords
Special investigations instigated over issues with damp and mould, repairs and complaint handling
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NewsSix complaints made to statistics regulator about ombudsman’s maladministration rate data
Housing figures raise concerns about Housing Ombudsman’s ‘misuse’ of statistics to publicly rate landlords
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NewsHousing Ombudsman reveals 323% increase in severe maladministration findings
The Ombudsman described the report as a “sobering overview” into social housing complaints in the UK