All maladministration articles
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NewsHousing Ombudsman's orders against social landlords triple year-on-year
Blakeway made almost 22,000 recommendations to put things right in 2023/24
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NewsOmbudsman launches special investigation into complaint-handling at Wandle Housing Association
The watchdog will examine its high maladministration rate to determine whether complaints are indicative of wider failure
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NewsHousing Ombudsman launches probe into Lewisham Council over high maladministration rate
London authority self-referred to the Regulator of Social Housing in December last year over concerns about whether it was providing decent homes
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NewsHalf of complaints referred to the Ombudsman are from social housing tenants in London
The Ombudsman acknowledges that the operating environment for social landlords in London is “vastly different” from other areas
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NewsHousing Ombudsman report into Southern Housing merger finds ‘lack of ownership’ of complaints
The special report highlights risks around mergers and oversight of complaint handling
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NewsHousing Ombudsman launches special investigations into three London social landlords
Special investigations instigated over issues with damp and mould, repairs and complaint handling
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NewsSix complaints made to statistics regulator about ombudsman’s maladministration rate data
Housing figures raise concerns about Housing Ombudsman’s ‘misuse’ of statistics to publicly rate landlords
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NewsHousing Ombudsman reveals 323% increase in severe maladministration findings
The Ombudsman described the report as a “sobering overview” into social housing complaints in the UK