A2Dominion has implemented an improvement plan for its repairs system and added new monitoring processes to manage third-party contractors after the Housing Ombudsman ordered an independent review of its handling of leaks, damp and mould.

The review follows three cases where residents experienced leaks for several years. In one case, the resident first raised the issues with the landlord in 2016, leaving her in temporary accommodation for years, and in that and other cases the issues were not resolved until ordered by the Ombudsman.

The review was undertaken earlier this year by the landlord, following the Ombudsman’s order at the end of 2023.