The Housing Ombudsman has released a report detailing insights from 13 severe maladministration cases related to landlords’ management of window repairs.

The report highlights that several landlords, including the largest UK housing association, Clarion, as well as Haringey, Lewisham, and Lambeth Council, took over four years to address window issues in their properties.

The Ombudsman’s report also examines the link between window repair delays and damp and mould growth, warning that “while landlords will be planning for its introduction, our decisions reveal in stark terms that some landlords are not ready for Awaab’s Law.”