Home Group has appointed Colette Flattery as its new customer experience director, tasked with ensuring customers “get the right support and experience” and that the housing association delivers on its customer promise.

The housing association, which owns 55,000 homes across England and Scotland, has devised a customer promise. This is a set of commitments to its 125,000 customers including providing a safe place to live, a reliable repairs service and transparency around how rent and service charges are spent.

Home Group is focused on ”providing consistency throughout the customer experience”. In her new role, Flattery will be enhancing the end-to-end customer journey through a variety of customer channels, including face-to-face, digital and telephone.