Overall satisfaction of affordable and social renters increases for second successive year

Social housing landlords in England have reported an increase in the average level of overall tenant satisfaction among low cost renters.

The latest data from the Regulator of Social Housing shows an increase in overall satisfaction from 72% in 2024/25 to 74% in 2025/26 for tenants living in low cost rental accommodation (LCRA).

Overall satisfaction among shared owners, which tends to be much lower than for social housing renters, also increased, from 47.9% to 49.8%. The figures are based on Tenant Satisfaction Measure data from surveys covering almost half a million residents in England.

The figures also show 82.9% of non-emergency repairs were carried out within targeted timescales, up from 78.9% the previous year, while the figure for emergency repairs rose from 90.8% to 92.7% over the same time period.

Kate Dodsworth, deputy chief executive at RSH, said: “The increased level of tenant satisfaction reported by landlords underlines the value of landlords listening to tenants, understanding the issues that matter most to them and using those insights to improve services.

“Tenant feedback is one of the most important tools landlords have for assessing performance. The challenge now is to continue turning that insight into tangible improvements for residents.”