All Tenant Satisfaction Measures articles
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NewsOne in five social housing tenants dissatisfied with overall landlord services, latest TSM data shows
The regulator’s annual analysis shows only one in three residents satisfied with their landlord’s complaint handling
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NewsRegulator decides against requiring smaller social landlords to submit tenant satisfaction data
Decision follows pilot with 124 organisations
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NewsSocial housing tenants’ overall satisfaction rises following five successive annual falls
Housemark TSM figures show improvement as landlords reap benefit of increased investment in repairs
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NewsSocial housing tenant satisfaction drops to five-year low, Housemark analysis reveals
Analysis of tenant satisfaction measures (TSM) reveals overall satisfaction has fallen 15 percentage points in five years
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NewsHome Group hires new director to enhance customer journeys
The 55,000-home housing association has appointed Colette Flattery as its new customer experience director
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NewsRegulator of Social Housing publishes guidance on Tenant Satisfaction Measures
RSH will evaluate TSM requirements for providers with fewer than 1,000 homes following voluntary pilot