Social housing tenants’ overall satisfaction rises following five successive annual falls

By Carl Brown2025-06-26T10:16:00

Housemark TSM figures show improvement as landlords reap benefit of increased investment in repairs

Overall tenant satisfaction has risen year-on-year following five successive falls.

Data from Housemark, collated from 217 landlords, shows overall tenant satisfaction has risen to 72.5%, an increase of 1.2 percentage points on the 71.3% reported last year. The figure had fallen in each year from 2018/19 from a high of 85.1%.

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