All customer service articles
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NewsOrbit appoints new director of customer experience
Former Asda customer insight lead will be responsible for creating new strategy
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CommentWhy we have stopped describing people as ‘vulnerable’
Eastlight Community Homes has taken the decision to no longer use the term in its documentation. Catherine Turner explains more
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In FocusLocal focus, efficient growth: Vivid boss Mark Perry explains how the Hampshire landlord became one of the RP sector’s biggest builders
Despite managing only 35,000 homes, Vivid is now in the UK’s top five biggest developing housing associations. The group’s chief executive explains its strategy and its plan to transform customer services
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NewsHome Group hires new director to enhance customer journeys
The 55,000-home housing association has appointed Colette Flattery as its new customer experience director
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NewsNon-compliant A2Dominion drafts two housing association bosses on to its board
Paul Fiddaman and Emma Palmer have been appointed to the board to help A2Dominion improve its governance after breaching regulatory standard