Tighter security promised as watchdog works to get systems back online
The Housing Ombudsman Service said it will soon begin recovery work to get its case management system back online following last month’s cyber attack.
In the four weeks the watchdog’s systems have been offline, it has reportedly tightened its security while its third-party supplier has implemented extra security measures.
This is the latest update from the ombudsman after it was hit by a third-party IT security incident on 13 October.
It said: “Our approach will be cautious, controlled, and continuously reviewed. Our cyber security experts will continue to test our systems during this time to ensure the system is fully safe and secure.”
The ombudsman previously said it was investigating the attack, including to determine whether residents’ personal information had been compromised. There has been no update on this front, despite concerns from Parliament’s housing select committee.
The watchdog has reiterated its advice for service users to remain vigilant. Tenants are still able to send concerns about the incident to a new enquiries email address and submit new complaints via email or phone.
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