Nottingham council achieves regulatory compliance with consumer standards following upgrade

Nottingham City Council has received a C2 consumer grade from the Regulator of Social Housing (RSH), which means it is now compliant with regulatory standards.

The landlord was upgraded from a C3 grading given in January 2025 following engagement with the regulator, which said the council has now “demonstrated it has improved its understanding of the condition of tenants’ homes and strengthened its oversight and delivery of repairs and maintenance services.”

RSH added that “weaknesses remain in its delivery of the outcomes of the consumer standards, with further improvement still needed in some areas.”

In total, the regulator has today (24 June) published 10 regulatory judgements.

This includes C1 gradings for Livv Housing Group, Croydon Churches Housing Association (CCHA), Prima Housing Group and Two Rivers Housing, who all received their first consumer grade following inspections.

Gloucestershire-based Two Rivers, London-based CCHA and Merseyside-based Prima retained G1 governance and V1 viability grades, while Livv, also based in Merseyside, had a G2 downgrade and V2 regrade.

Livv self-referred to RSH regarding errors in reporting against one of its covenants. The regulator said it “needs to improve its governance arrangements, in particular aspects of its internal control and assurance framework.”

Advance Housing and Support, The Cambridge Housing Society and Wandle Housing Association all received a C2 consumer grade on their first grading.

Advance had a V2 regrade and retained its G1 governance grade, Cambridge Housing stayed at G1/V1 and Wandle G1/V2.

London-based East End Homes (EEH) has been upgraded to G2 following the delivery of its voluntary undertaking to RSH – a formal agreement made by a registered provider to comply with regulatory requirements.

RSH said EEH has now “demonstrated that it meets governance requirements but needs to improve some aspects of its arrangements to support continued compliance, specifically in relation to stress testing and mitigation planning.” Its V2 viability grade was unchanged.