Three other social landlords get C2 grades
Aster Group has been awarded the highest C1 consumer rating following an inspection by the Regulator of Social Housing (RSH).
The 38,000-home landlord was found to be delivering the outcomes of the consumer standards, and that its governance arrangements enable it to effectively manage risks, allowing it to deliver its strategic and charitable objectives.
RSH also issued the second highest C2 grading, which means there are no serious failings but some weakness, to three other social landlords.
This includes Charnwood Borough Council, which manage 5,000 homes in Leicestershire. RSH identified some weaknesses in the way Charnwood monitors, reports and uses information on its anti-social behaviour service and in demonstrating that it understands and responds to the diverse needs of its tenants. Dover District Council was also found to have weaknesses in this same area.
Islington and Shoreditch Housing Association, which owns around 1,800 homes in London, also received a C2 grade.
Kate Dodsworth, RSH’s Deputy Chief Executive, said: “Landlords should use tenant insights to drive continuous improvement, identifying risks early and testing what tenants say against stock condition and other data so that engagement has a clear purpose.
“It’s encouraging to see landlords working towards meeting the consumers standards and specifically using tenant feedback to strengthen services and deliver better outcomes.”
Latest regulatory judgements
| Landlord | Consumer grade | Governance Grade | Viability Grade |
|---|---|---|---|
| Aster Group | C1 | G1 (assessed and unchanged) | V2 (assessed and unchanged) |
| Charnwood Borough Council | C2 | - | - |
| Dover District Council | C2 | - | - |
| Islington and Shoreditch Housing Association | C2 | G1 (assessed and unchanged) | V2 (assessed and unchanged) |
No comments yet