Guy Marshall says boards not able to ask the right questions about critical issues
Organisations in housing and the wider built environment are often not able to get on top of issues such as cyber security or data protection compliance because they lack digital and data capability, a computer scientist and AI expert has warned.
Guy Marshall, founder of voluntary network Housing AI Leadership and Implementation Exchange (HAILIE) said: “The data capability and the digital capability is not strong in the sector, this is kind of true [also] in the broader built environment”.
Marshall, speaking at the Housing Forum’s annual conference in London, said: “Boards often don’t really have the ability to even ask the right questions about some things that are absolutely critical, like cyber.”
He said in their use of AI, he would encourage boards to think about cyber security and legal requirements such as GDPR, first.
“Get your organisation safe with cyber sorted out, GDPR sorted out and then start talking to customers. How do they want AI to be used in their service provision?”
HAILIE is a non-profit network designed to bring together social housing leaders using AI to “share practical learning, reduce risk and focus on measurable value for residents”. It says it is “vendor-neutral” meaning it is not funded by software companies or technology suppliers.
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