Undertaking repairs to maintain housing stock and improve tenant wellbeing has become one of the greatest challenges facing housing associations today, particularly in an environment where the rent increase cap is 7% but costs of labour and materials have increased by 10-15%. 

Property condition remains the biggest single reason for referrals to the Housing Ombudsman, which indicates high levels of tenant dissatisfaction with repairs and maintenance services. The Ombudsman’s conclusion is that “more action is required to improve the quality of homes and service.”