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Housing Today
Trusted media brand of the Chartered Institute of Housing
Complaints against social landlords can be ‘early indicator’ for wider failures, says Ombudsman
Body publishes four reviews in cases where incidents of poor repairs handling came before a non-compliant judgement
The Housing Ombudsman has published four wider order reviews in which poor repairs handling preceded the landlords in question receiving a C3 or C4 judgement by the Regulator of Social Housing (RSH).
Each of the reviews followed investigations into individual complaints where the Ombudsman used powers gained under the Social Housing Regulation Act to order a landlord to conduct a wider review of its policy to benefit other tenants.
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