All complaints articles
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NewsOmbudsman warns sector after issuing 10 landlords with multiple complaint failure orders in first quarter
Richard Blakeway frustrated over repeated Complaint Handling Failure Orders
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NewsHousing Ombudsman's orders against social landlords triple year-on-year
Blakeway made almost 22,000 recommendations to put things right in 2023/24
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NewsOmbudsman tells Peabody to improve its approach to relocating tenants during repairs
Housing association has been urged to improve its decant policy, as well as its repairs and complaints handling