Warrington provider improves tenant satisfaction
Your Housing Group (YHG) hit its development target for the year to 31 March 2026.
The 30,000-home provider, in its annual financial statement, said it completed 512 homes in the year, up from 400 the previous year. It hit its target of building homes equivalent to 1.8% of its stock.
The Warrington-based housing association increased its turnover from £209.7m to £216.9m. Social housing lettings income rose by £2.8m and its shared ownership earnings by £1.3m.
It reported a surplus of £6.1m, which compared to a deficit of £44.6m. The previous year’s figure was impacted by a one-off impairment £46m relating to the value of properties identified for divestment. The group’s operating costs fell from £216m to £167m.
Overall tenant satisfaction rose by 1.3% to 76.3%. The group spent £41m on works to existing homes. It also secured new treasury facilities totalling £75m and said it made progress on transforming its IT systems and stepped up its use of data and insight to guide decisions.
Jacque Allen, chief executive, and Beverly Messinger, chair of YHG, in a joint foreword to the accounts, said: “We continued to improve key customer-facing services, especially repairs and complaints.
“Performance improved across the year, with repairs completed more quickly and consistently, and customer concerns resolved with greater clarity and accountability. These improvements were supported by better use of data, including our neighbourhood dashboards, which helped colleagues respond more effectively at a local level.
“Customer feedback throughout the year showed early signs of progress, with 81% reflecting growing confidence in our services.”
Largest 50 Housing Associations accounts tracker
As we enter reporting season, Housing Today is tracking the financial statements of the largest housing associations in the UK.
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Largest 50 Housing Associations 2025
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