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Housing Today
Trusted media brand of the Chartered Institute of Housing
Ombudsman sets out recommendations for landlords dealing with ‘silent’ failings
These include cases unrelated to property condition, such as adaptations, subsidence and rent
The Housing Ombudsman’s latest report advises social landlords on how to deal with severe maladministration relating to less visible areas of failure.
It focuses on adaptations, subsidence and rent, which the ombudsman has termed “silent” severe maladministration because they receive less attention than failings relating to disrepair.
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