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​Ombudsman cautiously hails ‘first signs’ of improvement as complaint handling maladministration rate drops 7%

By 2025-09-23T11:18:00

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But disrepair investigations up by almost 50%

A 7% year-on-year decrease in the maladministration rate for complaint handling by social landlords has been recorded in the Housing  Ombudsman’s latest report.

The watchdog’s annual complaints review for 2024-25 also shows a slight 2% fall in the overall maladministration rate as well as a 9% drop in fault handling anti-social behaviour.

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