The majority of social landlords have changed their approach to noise complaints since the Ombudsman published a report on the issue 18 months ago.

The Housing Ombudsman’s follow-up report revealed that following the release of the noise complaints report in October 2022, 60% of landlords have carried out self-evaluations and developed an action plan based on the recommendations.

For this follow-up report, the Ombudsman collected data from 55 landlords who responded to a call for evidence, including a mix of housing associations and local authorities.