All TSMs articles
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NewsTenants report low satisfaction with complaint handling despite performance improvements, says Housemark
Formal complaints saw 25% monthly increase with 98% resolved within target timescales
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NewsTenant satisfaction rises in early view of 2025/26 TSMs, says Housemark
Reapirs and maintenance services post strongest improvements while gas safety falls 15 percentage points
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NewsOne in five social housing tenants dissatisfied with overall landlord services, latest TSM data shows
The regulator’s annual analysis shows only one in three residents satisfied with their landlord’s complaint handling
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NewsThree more councils found in breach of regulator’s consumer standards
Castle Point Borough Council, North Yorkshire Council and Warwickshire Council have received ‘C3’ gradings