All tenancy management articles
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CommentWhy we have stopped describing people as ‘vulnerable’
Eastlight Community Homes has taken the decision to no longer use the term in its documentation. Catherine Turner explains more
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CommentConsiderate communication with residents is key
Nicole Smith has returned to housing management for the first time in eight years and is staggered at how things have got more pressurised. Despite this, social landlords must not forget the importance of effective communication, Smith argues.
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In Focus‘Customer obsessed’: Yorkshire Housing boss Nick Atkin on using data and tech to improve housing and tenancy management
Nick Atkin is well known for being a disruptor in the social housing sector. Here he speaks to Carl Brown about some of his latest strategies – and why he is betting big on real-time data and smart technology
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NewsL&Q recovers 143 homes from tenancy fraud over the last year
The 105,000-home housing association made 100 tenancy recoveries the year before
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NewsRSH brings new consumer standards and proactive approach into force
The new regulations housing providers must adhere to were implemented yesterday
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NewsAster appoints first ever ‘transformation director’ as it seeks to modernise services
Andy Isted promoted from operational strategy director in drive to harness data and technology
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CommentHow tenure-blind design can help chip away at social housing stigma
‘Poor doors’ can reinforce segregation based on economic status, but there are often good reasons why affordable housing is kept separate from market sale homes. This circle can be squared, writes James Zamchick