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Housing Today
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SNG puts ‘non-negotiable’ Homes and Place Standard and use of AI at centre of five-year strategy
85,000-home provider aims to ensure customer experience is the ’best of any social housing provider’ into the 2030s.
SNG has unveiled its new five-year corporate plan, pledging to improve customer service so that it is the best of any social housing provider in the country.
The 85,000-home provider today outlined its approach in the plan, which is called The Best Customer Experience.
It has identified three areas to have the “greatest impact on customer experience.”
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