Ombudsman warns about complexity of dealing with multiple hazards, amid concerns Awaab’s law is leading to complacency

Richard Blakeway Photo (1)

Richard Blakeway says first phase of Awaab’s law ”could have created some false comfort” that landlords are ready for its extension to cover more hazards

The Housing Ombudsman has stressed the importance of “clarity and agility” in social landlords’ decision-making” when dealing with multiple hazards.

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